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FAQs


 

What is the Patient Portal and How Do I Access It?

The Patient Portal is a secure site where you can view your upcoming appointments, communicate with your provider and view your health information.

You will need to request an email invitation to access the Patient Portal. You can do this by calling Medical Records at 520-318-6035 ext. 2901. You will verify that all your demographic information is accurate with Medical Records and provide an email address. Once you receive your email invitation, you will create a user name and password. You will enter your user name and password each time you visit the Patient Portal: myhealthrecord.com

Can I Pay My Bill Online?

The Pain Institute of Southern Arizona now offers convenient online bill pay through the Patient Portal: myhealthrecord.com.

Before you click on the link to pay, you must first register to receive an invitation via email. To register, contact our Medical Records Department and provide a valid email address. Call 520-318-6035 X2901 to get started on the process.

Once you are registered in the Patient Portal, simply click on the link below and you’ll be walked through the convenient process of paying your bill online.

Click here to pay your bill online: My Health Record Bill Pay

If you have questions on your bill, contact a Patient Financial Representative at 520-318-66035 X 3811.

How Do I Access My Telemedicine Appointment?

You will need a smartphone, tablet, laptop or desktop computer. Be sure you have access to a camera, microphone and speaker. Google Chrome, Safari or Firefox is required for the telemedicine visit.

30 minutes prior to your appointment time, simply click the link below to go to the telemedicine waiting room: pisa.doxy.me/

Follow these steps:

  • You will need to select your clinician’s name in the drop down.
  • Enter your name to check into your clinician’s waiting room.
  • Enable camera and microphone access.
  • Your provider will start the telemedicine appointment momentarily.
  • Once you log into the waiting room your provider will see you have signed in. Be mindful we are seeing multiple patients and will be with you shortly.

Should you have any questions regarding this process, please contact us at 520-318-6035 and press *.

When Can I Do My Urine Drug Screen Test?

Laboratory collection hours are from 7:00 a.m. to 4:30 p.m. Monday through Thursday. You can stop by any of our Tucson locations during those hours. You do not need an appointment.

What we offer

Pain Ailments and Conditions

Our Locations

We are located across Tucson and Southern Arizona